Job Description

• Answer each incoming call in a friendly, professional, and knowledgeable manner
• Assist with billing processing, including client invoices and Care Assistant payroll
• Organize petty cash monthly.
• Provide general administrative duties as required to support the business, this may include typing up draft care plans.
• Be able to provide support to Care Coordinator/ Manager as required.
• Organize and participate in quarterly Care Assistant team meetings. Take minutes and type up
• Keep a log of any office supplies required / order via Lyreco and ensure management are aware.
• Communicate client and Care Assistant concerns or problems with Care Manager or Care Coordinator, type up any relevant notes on the system.

CLIENT

• Field new Service Enquiries over the phone in a knowledgeable manner and schedule service calls for the manager to meet with any perspective new clients.
• Ensure Client files are up to date with relevant documents
• Liaise with the team leader to ensure spot checks/ quality assurance are all up to date, check spreadsheets are in order.

RECRUITMENT AND RETENTION

• Continuously look for relevant platforms to advertise for Care Assistants and ensure there are live relevant advertisements in place.

• Field employment enquiries from prospective Care Assistants and arrange appointment for application and interview.
• Assist with all administrative aspects of the hiring process for new Care Assistants, chase up any relevant documents, etc.
• Enter new Care Assistants and maintain existing Care Assistants details on in house computer programme One Touch and spreadsheets.
• Ensure new Care Assistants have their induction scheduled with the Care Coordinator/ Manager.
• Assist with making reference calls on prospective Care Assistants in a timely manner, keep spreadsheet up to date.
• Process criminal background checks for new starters and process for existing staff after 24 months.
• Ensure Care Assistant files are up to date with relevant documents, care documents should be updated annually.
• Assist care coordinator to schedule and organize Care Assisting training within the specified time brackets.

Required Knowledge, Skills, and Abilities