Job Description

Key Responsibilities

Internal

· Invoicing the Workshop and Bodyshop completed jobs

· Occasionally ordering parts

· Assisting with customer complaints

· Dealing with supplier invoices and statements

· Liaising with manufacturers and sub-contractors

*Responsibilities could change or just include SOME of the above

Retail Service/Bodyshop

· Responsible for the full retail process

· Taking customer enquiries

· Liaise with relevant departments and the customer to book the work in

· Maintain communication with the relevant departments to follow up on the progress and keep the customer up to date when required.

· Offer additional service work

· Responsible for collecting full payment for retail work

· Responsible for all administration related to the process

· Responsible for the handover of the vehicle when the customer collects

· Appraise and record vehicle condition upon handovers, e.g. dents, marks, mileage and fuel etc on an acceptance note and support with video and charge for any additional damage or over mileage.

Skills & Experience

· Excellent customer service skills

· Planning and organization are essential

· Efficient working style

· Strong computer literacy skills

· Previous Automotive Industry experience would be beneficial but not essential

Benefits

· 30 days annual leave

· Rapid company expansion providing excellent development and career opportunities

· Excellent incentives

· Access to Perk Box – Cinema, Gym discounts, Free mobile phone insurance and many more

· Great Staff rates on Car Finance

· Friendly and supportive Work Colleges and Management

· Regular staff socials

· Birthday off after 2 years and £100 Meal voucher

· Company Pension scheme

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Weekends

Experience:

• motor trade: 1 year (Preferred)

Required Knowledge, Skills, and Abilities