Job Description

Mission:

• Responsible for effective and accurate receipting of high value luxury Swiss watches onto the in-house database.
• Effectively manage inbound calls and visitors to the Manchester office

Duties and Responsibilities:

• To accurately register TAG Heuer client watches onto our in-house database.
• To carry out a detailed examination of the TAG Heuer watches to determine the repair type required.
• To update the in-house database with all the relevant client information
• Produce and send out appropriate documentation.
• Work with internal departments to obtain information to respond to client queries.
• Provide exceptional customer service through accurate data input and providing client information as appropriate to the role.
• Professionally deal with customers in Reception and over the phone.
• Work to a standard of excellence, meeting determined deadlines.
• Support all areas and roles of the customer service department.
• Undertake additional departmental duties.
• Develop and maintain current product and systems knowledge.
• Assist and support the development of the team and attend trainings as required.
• Perform Reception duties in an efficient, professional and courteous manner.

Additional information

Contacts and Relationships

Internal:

• All internal departments
• Brand Houses
• Our Boutiques and factory outlets

External:

• End Consumers
• Retailers

Competencies:

Problem Solving Learning on the fly

Time Management Flexibility

Decision quality Technical learning

Teamwork Conscientiousness

Self-knowledge Composure

Ethics & values Integrity & trust

Communication Customer focus

Conflict managemen

Required Knowledge, Skills, and Abilities

GCSE, A Level or NVQ qualifications. Knowledge of and ability to use various computer systems. Experience in a similar administration/customer service role. Excellent verbal and written communication skills. Ability to priorities and plan own workload in accordance with team goals. Ability to respond to customer complaints and queries in a professional manner. Able to work at a fast pace with a high degree of accuracy and attention to detail. Flexibility to work to changing deadlines and work as part of a team. Demonstrate an attitude of professionalism, conscientiousness and reliability. Appreciation of luxury customer service & brand values.