Job Description

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the BMI best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
• First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
• Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients
• Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants
• Ensure that all revenue is captured accurately.
• To be competent in the use of the switchboard, ensuring quick and effective placing of incoming and outgoing calls, observing the company’s policies on confidentiality. Making full use of internal communication systems i.e. paging system.

For further detailed information on the responsibilities and accountabilities of this vacancy please refer to the job description.

Salary & Benefits:

BMI Healthcare have committed to being a national living wage employer and offer a competitive starting salary alongside access to a wide range of employee benefits, including:

• BMI Healthcare Private Medical Insurance
• BMI Pension Scheme
• 25 days holiday per annum increasing up to 30 days with long service
• Enhanced Maternity, Paternity & Adoption Leave
• Market leading learning and development, including free courses and industry recognized qualifications
• Nationwide Gym discounts & Online Fitness Classes
• BMI Staff Health Checks
• Blue Light Discount Card for 1,000s of nationwide discounts and exclusive offers
• Cycle to Work – and much more!

Required Knowledge, Skills, and Abilities

Math, English GCSE at grades A to C or equivalent functional skills level 2 evidence. Proficient in the use of a PC, including the use of software and systems Basic financial awareness. Previous administration experience in a private healthcare environment.