Job Description

We offer a range of services including the design, supply, installation, commission, service and maintenance of alarm systems throughout the United Kingdom.

We are looking for an enthusiastic individual to join our helpdesk team.

Key Tasks:

Telephone & Emails: Respond in particular those calls or emails relevant to your allocated postcode area works or redirect as appropriate to other Administrators or departments,

Sales Enquiries: Load onto database and acknowledge quote requests and notify regional staff to review and cost

Sales Quotations: Follow up ‘quoted’ small works to secure client approval to proceed

Service Renewals: Review and quote for service renewals on existing annual contracts, obtain client approval to continue service

Orders Received: Load approved/ordered works onto database, and raise the necessary calls or project files for the regional engineering team to deliver

Sales Invoices & Credits: Raise invoices or retention claims for completed services and works, raise pre-approved credits where required.

Database Maintenance: Assist with changes to the database as required to ensure accurate data and scheduling is in place to maintain compliance on our clients systems

General Duties: Assist other staff, Regions and Departments as required

Note: This job description provides a general guide to the tasks within the job role, but alterations and additions may be introduced at any time at the Directors discretion

We offer a competitive salary, 25 days holiday plus Bank holidays.

Benefits:

• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Experience:

• office environment: 3 years (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Ability to work in a timely manner. Ability to priorities workload. Good numeracy and literacy skills. Good telephone manner. Excellent communication skills, with accuracy to detail. Good organizational skills. Computer skills, working knowledge of Microsoft packages. Proven ability in customer service excellence. Previous administration or data entry experience within office environment essential.