Job Description

We are looking for a reliable, efficient and friendly Customer Service Advisor/Office Administrator to work as part of a close-knit team within a fast-paced office environment at our North West Regional Office in Denton, Manchester.

The successful candidate will assist new customers with sales enquiries and provide support for customers who have issues with existing products.

Office duties will include answering telephones, keyboard data entry and serving customers face to face.

Anyone wishing to apply must have a passion for providing good customer service.

Responsibilities

· Strive to provide good customer service at all times.

· Work efficiently as part of a team

· Co-operate effectively and efficiently with colleagues and other departments

· Co-ordinate office activities and operations to secure efficiency and compliance to company policies

· Manage and book appointments for estimators, installers and support teams to visit customers

· Manage phone calls and correspondence (e-mail)

· Data entry of customer orders and appointments

· Assist colleagues whenever necessary

· Learn product knowledge of Home fair products & services and effectively communicate these to customers

· Calculate prices and packages of Home fair products & services

· Process card payments and complete customer order paperwork.

Hours

· Hours will be 8.30am to 5.00pm, Monday to Friday plus every other Saturday 9.00am to 2.00pm

Package

· Competitive salary and holiday package

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends

COVID-19 considerations:
Covid Secure
Precautions/requirements include provision of hand sanitizer, hand washing facilities, face covering requirements, screens, distancing, one way systems, limited numbers within designated areas.

Experience:

• administrative: 5 years (Preferred)

Location:

• Manchester M34 (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Possess a professional and friendly telephone manner · Outstanding communication and interpersonal skills · Ability to handle customer complaints and negotiate an amicable outcome · Possess excellent front of house customer facing skills · Excellent organizational skills and ability to priorities tasks effectively. · Able to work with minimal supervision, be self-motivated and trustworthy. · Excellent keyboard skills are required for efficient data entry · Familiarity with units of measurement · Punctuality and reliability · Neat and legible handwriting essential.