All employer engagement is delivered on the basis that the provision will make a positive return on investment for the employer and a positive impact on the learner in their current and future work.
2.1 Main Duties and Responsibilities
· making phone calls to both Employers and Learners to make appointments, arrange collection of paperwork and carry out Learner voice
· Act as the primary interface with key operational staff to facilitate/provide effective information flow.
· Act as the primary interface with employers and candidates to ensure effective, high quality Customer Service levels and effective information flow between the same.
· Provide first line administrative support for:
. Ensis regional teams/Tutors/Managers and their candidates
. Special project staff and their clients
· Act as the primary focus for all incoming queries to Ensis relating to learners. (Maintain a log, investigate, take action and follow up as necessary to ensure a satisfactory outcome for all stakeholders).
· Proactively ensure timely and effective liaison with other Ensis business areas and external stakeholders to effectively meet the requirements of the contract and Ensis business aims.
· Ensure that all administrative paperwork is submitted to KPI deadlines and verify the integrity of all such paperwork prior to inclusion in Ensis records and systems; this is to be achieved through the implementation of effective auditing, monitoring and cleansing processes (quality assurance).
· Ensure that adequate supplies of correctly versioned documentation for learning, assessment and administration are available and control the issue/distribution of all such consumables.
· Plan for and ensure: efficient, cost effective, time and resource management.
· Manage paper and computer based filing systems.
· Ensure timely accurate data submission to ACE.
· Deal with internal, incoming and outgoing post and emails.
· Prepare for, receive, book in and welcome visitors.
· Oversee and maintain the security, efficiency and tidy appearance of a busy office.
· Comply with all instructions relating to the security and maintenance of company equipment (including personal issue equipment).
· Other duties as necessitated by role in order to meet business objectives.
Schedule:
Work remotely:
Reference no: 15188
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