Job Description

Key Responsibilities:

• Provision of exceptional customer service to employees requiring payroll assistance.

• Leveraging tools such as Case Management and Knowledge Documents to respond to and track employee and manager inquiries
• Accurate management of cases within the case management tool
• Input data with speed and accuracy, whilst ensuring data integrity - utilising Oracle databases, Accero Cyborg, MS Excel
• Maintenance of Time and Attendance data and accurate payment through payroll
• Maintenance of contract changes for salary calculation purposes
• Processing of new starter and leaver payroll records
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• Demonstrates excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.

• Understands scope of services and escalates items to others as defined. Investigates requests, which cannot be resolved by analysing the nature of the request and routing to appropriate.

Required Knowledge, Skills, and Abilities

A basic understanding of payroll queries, typically: tax codes, incorrect pay and maternity pay Customer service experience; potentially from a call centre Ability to deal with high volumes of work in a fast-paced environment, attention to detail and has a passion for customer service Problem-solver attitude Good time management