Job Description

The main purpose of this role is to provide day to day administrative support to the course coordination team and assist them in providing a seamless customer experience. This can vary from course preparation, set up, course returns and general day to administrative duties such as answering calls, responding to enquiries, and processing bookings.

The role is for an admin apprentice who will support our existing administration team responsible for processing course notifications, prep, returns and bookings.

Their main roles and responsibilities are as follows:

• Notify accrediting bodies of upcoming courses and accurately follow the relevant process
• Inform accrediting bodies of any subsequent changes to course notifications
• Ensure courses are set up accurately on the CRM and cloud folder systems
• Update any awarding body advertising portals such as the CITB ATO portal
• Chase any prerequisites from delegates before each course starts, such as copies of certificates of DIFs
• Ensure all course materials are prepared and delivered to your trainers and/or venues on time for public, remote and in-house training
• Order and distribute digital books for remote courses once delegates are signed in
• Ensure training rooms are set up to the required standard before a classroom course starts
• Ensure customers are greeted, signed in and ID checked for your venues and remote courses

You will gain a level 3 business administration qualification, upon successful completion of the apprenticeship. This will take between 15-18 months

Schedule:

• 8 hour shift

Work remotely:

• No

Required Knowledge, Skills, and Abilities