Job Description

Purpose of the Job

To provide outstanding support across the organisation assisting colleagues to deliver expert administration in a timely and effective manner whilst maintaining the highest levels of confidentiality and integrity.  To provide administrative support primarily to the Payroll and Pensions functions; broader administrative support across the whole company may also be required. 

You will be constantly striving to improve the efficiency of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.   

Main Responsibilities/Duties of the Job

Company Responsibilities

1. Provide accurate and timely data to pension funds. Build and maintain effective working relationships with pension funds to ensure excellent customer service.
2. Provide administration support to EPM Payroll Teams by being a Fund process knowledge expert for an allocation of funds.
3. Respond to telephone and email enquiries accurately and in a professional manner adhering to EPM Service Level Agreement
4. Take ownership for your allocated LGPS funds monthly and annual pension reporting – interrogating report data to ensure accuracy.
5. Work with LGPS funds to develop innovative and automated reporting of new starter, hours/post changes and leavers.
6. Support Payroll colleagues with pension administration for their portfolio of schools (portal accesses and support how to use, teachers service queries)
7. Support with Auto-enrolment and re-enrolment processes for schools by answering queries and producing letters.
8. Responsible for monthly reporting of Teachers Pensions service data – interrogating data to ensure accuracy and resolve queries resulting from submissions.

Attend and participate in regular team meetings and training to keep up to date with current policies and procedures and other relevant guidance.

Required Knowledge, Skills, and Abilities