Job Description

The Loan Activation Administrator role is responsible for ensuring all loan agreements are processed and activated within agreed service levels. 

• Ensure loan agreements are activated following a prescribed process.
• Ensure customer information is validated using fraud checks
• Ensure ‘welcome letters’ are despatched to customers after the agreement has been activated.
• Complete Customer bank verification calls as and when necessary
• Handle inbound and outbound telephone calls with efficiency and professionalism
• Deliver exceptional customer service
• Identify and refer any potential fraudulent applications to the Fraud Department
• Builds and maintains good working relationships with other business areas
• Continue to look for process improvements
• Ensure the principles of Treating Customers Fairly are adhered to
• General office administration, including post and document management
• Demonstrate the company Vision and Values

Required Knowledge, Skills, and Abilities

Have experience within a similar role or within a financial services environment Have excellent communication skills both written and verbal Have strong MS Office skills Positive customer focus at all times Accuracy and attention to detail Professionalism at all times Teamwork Sense of urgency Take the initiative Analytical and logical approach Excellent telephony skills Excellent communication skills Ability to work under pressure Problem solving skills