Job Description

Key responsibilities:

• Be responsible for your own learning and development which will be supported by your line manager and monitored by the performance and development review
• Communicate with clarity by sharing information and updates regularly with all team members, the client and end users. This is to help improve the drive and delivery of service across the contract
• Deliver outstanding customer service to the highest standards, to meet the expectations of clients and to ensure any operational difficulties are resolved alongside the management team
• To be able to carry out invoicing processes in sync with contractual payment terms to make sure all paid work that is carried out, is then recorded and submitted in for invoicing and to increase relevant purchase numbers
• Meetings to attend where it is necessary and takes full control for actions arising – for example, at client meetings
• To ensure all planned works are completed and to report on exceptions
• Pivot tables & VLOOKUP’s in excel
• Handling inbound and outbound calls
• Preparing work orders for billing
• Uploading Planned Maintenance data onto database
• Dealing with queries and complaints quickly and efficiently
• Collate operations data as directed by managers
• Chase quotes on a weekly basis
• Raising purchase orders for approved works
• Resolving invoice disputes

Required Knowledge, Skills, and Abilities

Having the ability to work in a large team and multi-tasking Previous experience in a client facing role Excellent organisational skills and systematic Excellent excel experience – As excel is the main database when storing several client reports & reports used on a daily basis Must deliver the highest standard of customer service by demonstrating a strong sense of customer focus Experience of Concept, Care manager, Planet is desirable Experience of SLA’s and KPI Monitoring Self-motivated and hard working Results driven and task orientated Strives for accuracy through attention to detail Outstanding time management