Job Description

An opportunity has arisen for a FTC Commercial Process Manager to deliver a high quality and consistent service in a cost efficient way through excellence. In this role you will create and adapt processes to ensure that the customer is getting the best service from us and that communication between the Partnered Services teams is smooth and transparent. Within this role you will take ownership of compliance, ensuring that processes are followed and act as quality control for the department.

• Deliver sustained growth and profitability through operational effectiveness and service excellence
• Meet and exceed the expectations of customers through the delivery of service and product excellence according to the prescribed operating model
• Create a collaborative sharing workforce ensure optimal use and to meet both customer requirements and business demands
• Understanding and practical knowledge of all working practices (on hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc)
• Manage and develop Partnered Services “Process Bible” for all Hire Desk Controllers
• Make recommendations for new and existing processes to be implemented or reviewed
• Create and implement a standard communication plan for process change
• Drive process improvements aligned with desired customer outcomes, when required
• Personal responsibility for continuous development by actively participating in the ongoing training programme
• Ensure department compliance to implemented processes
• Managing and resolving customer and supplier approvals
• Responsible for dealing with and resolving customer queries in a timely and professional manner by engaging with internal and external stakeholders (Speedy and Partners) to ensure issues are dealt with efficiently and in line with department processes
• Responsible for the reduction of customer and supplier credits and minimising customer and supplier invoice queries
• Other duties as required to include out of hours response and key holding

At Speedy, we want to help you develop and progress; but we’ll need you to demonstrate these skills and attributes for us to be able to support you…

What you’ll need:

• Ability to build lasting relationships.
• Base knowledge of all plant, equipment and services
• Innovative approach to problem solving
• Good commercial acumen
• Excellent administration skills
• Process driven
• Ability to work under pressure

Required Knowledge, Skills, and Abilities

Ability to build lasting relationships Base knowledge of all plant, equipment and services Innovative approach to problem solving Good commercial acumen Excellent administration skills Process driven Ability to work under pressure