Job Description

. The role is busy and demands very high standards in terms of the service provided to our customers, a proactive approach and a desire to deliver excellence. 

Duties and Responsibilities

• Providing administrative support to the Directorate staff and apprentices. This will include using a variety of IT software packages such as Google, Microsoft Word, and Outlook, Excel etc. to produce correspondence, documents and maintain records, spreadsheets and databases. 
• Providing excellent customer service and support managing telephone, electronic and personal enquiries, dealing with these where appropriate, escalating where necessary, or liaising with other internal functions. 
• Maintaining accurate records, filing systems and document management. 
• Will be required to assist with interviews, enrolments, admissions, review’s, survey’s, liaising with external awarding bodies, team members, and apprentices. 
• Convening and minuting meetings including diary management. 
• Assisting apprentices, staff and visitors with enquiries. 
• Ensuring the collection and distribution of post. 

Health and Safety

To ensure a safe working environment for colleagues, students, and visitors in line with the HASAW Act and the College Health and Safety Policy.

Safeguarding

Safeguarding and promoting the welfare of children and vulnerable adults for whom you are responsible and whom you come into contact with.

The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

Annual Leave 

The College offers a generous annual leave entitlement to support staff, commencing with 25 days rising to 28 days after 5 years’ service, pro rata per annum plus 8 statutory days (Public & bank Holidays) and College closure days (all pro rata for part time posts).

Hours of Work

The post holder will be expected to work such hours as are necessary for the proper performance of their duties and responsibilities, normally 22.5 hours per week.

Place of work

The principal place of work will be the College’s premises based at our Royal Leamington Spa Centre. However, the post holder may be required to work on either a temporary or an indefinite basis at any premises at which we may provide services.

Protection of Children and Young Persons

Any offers of appointment will be conditional and subject to a Disclosure and Barring Service (DBS) check, a certificate of good conduct if applicable, plus receipt of satisfactory employment references, Occupational Health clearance, an understanding of safeguarding and qualifications verification. An Enhanced DBS check is required for this position as you will be working within 'Regulated Activity' within a specific place (ie the College). 

Attainments Essential:

• GCSE Grade C or above in English and Mathematics, or Level 2 equivalent qualification.
• Working knowledge of information technology such as e-mail, the internet and other software applications.
• Excellent administrative and organisational skills.
• Excellent communication skills, both verbal and written.

Attainments Desirable:

• Previous experience of using and maintaining a database. 

Required Knowledge, Skills, and Abilities

Demonstrates an understanding of working within a confidential environment.  Experience of working within a busy office environment, including successfully managing a full workload and meeting deadlines.  Demonstrable experience of delivering excellent administrative support and organisational skills.  Evidence of excellent attention to detail.  Evidence of a drive to improve process, work proactively and support departmental efficiency.  Evidence of excellent customer service skills with both a professional telephone manner and excellent written and verbal communication skills.  Proven success of working collaboratively and successfully with members of a team and the ability to work unsupervised.  Demonstrable experience of the ability to successfully meet deadlines.  Ability to demonstrate an understanding and knowledge of Equality and Diversity. Ability to demonstrate an understanding and knowledge of safeguarding and promoting the welfare of children and vulnerable adults. Ability to demonstrate behaviours which support the Core Values of the College.