Job Description

You will be working in the Coventry based head office, working with clients all over the UK, this client are definitely a leader in their field!

This role would suit someone with a strong customer service and administration background, and if you had experience with setting up new accounts training that would be beneficial too!

Your responsibilities:

• Deliver customised training to all new intake schools using a combination of tailored computer based training, voice calling and screensharing.
• To implement against detailed setup plans and where possible, overcome problems that may arise.
• Manage the implementation of new customers and to provide comprehensive training to allow new customers to become fully conversant with the features and benefits of the solution of the product
• You will process the implementation of new sales, identifying the areas purchased and the specific training needs
• Offer onboarding sessions to new clients on telephone and email
• Ensure that questions are responded to in a timely manner and that all actions are recorded professionally and accurately using the current customer or ticket management system.
• Log all actions to the system to allow other teams to follow easily
• You will determine when the customer has become sufficiently skilled by reviewing their progress against specific targets and manage their transition to the customer service team
• You will identify opportunities to improve internal processes and training materials to ensure the continual improvement of the services provided.
• You will provide relevant assistance to colleagues to ensure all teams are working efficiently and intelligently to deliver our customers requirements.
• You will assist with other projects when needed.

Benefits to you

• Salary of £18000
• 25 days holiday + BH
• Pension
• Private medical insurance after probation
• Life assurance after 1 year
• Free Parking and easy transport links

Required Knowledge, Skills, and Abilities

Customer Service/ Account Management/ Administration background Excellent communication skills ensuring that all interaction with customers and is professional, courteous and helpful. Ability to confidently instruct customers with varying levels of technical ability and experience. Organised with a methodical and rigorous approach to documentation and the accurate recording of updates and events. Ability to work under pressure and to be flexible, working outside your primary skills on occasions to meet the demand of the business or to take part in projects that have specific tailored requirements. Ability to adapt to situations, able to identify a customers requirements and apply your knowledge of the available solutions to highlight potential problems and how they might be mitigated