Job Description

We are offering defined career path opportunities to enhance and develop your skills and experience. This is a great opportunity to work in a fast pace environment and providing outstanding service to well-known chilled manufacture’s. On the job training is provided.

Job Description

Shifts: Any 5 in 7

Key Responsibilities:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner
• Provide client reports that are accurate and communicated within the agreed time frames
• Ensure a positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal teams to achieve query resolution for clients
• Looking after a portfolio of clients on a daily basis

Additional Information

In return for your passion, hard work and determination in providing outstanding service to our customers we offer:

*Competitive salary

*Competitive holidays

*Life Assurance

*Pension scheme

*Childcare vouchers

*Staff facilities including vending machines and canteen area

*Access to our benefits platform: discounts on high street retailers, utilities, holidays and cinema tickets

*Health cash plans: Hospital, dental and optical

*Training and development with career progression opportunities and MANY MORE

Required Knowledge, Skills, and Abilities

Excellent verbal and written communication skills Exceptional attention to detail Ability to work in a pressurised environment Ability to work using own initiative Negotiating skills – ability to influence and steer Effectively prioritising work load in order to meet set deadlines Customer Service driven, in order to maintain a high level of customer focus Computer literate particularly with MS Word, Outlook and Excel Previous experience in a similar role (ideally within a major distribution operation) Be a good team worker demonstrating loyalty and commitment to the organisation and team members Professional, approachable and helpful to ensure smooth running of the general operation Enthusiastic, conscientious and reliable Flexible – understand business needs