Job Description

We need to help make things simple and easy for our customers, whether they be households or businesses. We do this by working closely with our Operations teams to find innovative ways of delivering excellence across our core business, and working with our Propositions, Sales and Commercial teams to creatively deliver more engaging, experiential, and valuable outcomes for our customers via creative technology solutions, customer journeys, offers / rewards, engaging content, etc.

This role isnt one single activity its lots of incremental changes to the way we interact with new and existing customers to ensure we deliver an outstanding, holistic experience that sets our company apart! Avro cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Our Customer Support Specialists are responsible for Avro's customer experience and are able to handle all types of queries, such as questions about joining or leaving Avro, account related inquiries, contacting other suppliers, and everything in between. As an Customer Support Specialist at Avro you'll be learning huge amounts about our customer journey, technology, the energy industry and delivering excellent service.

Working in our Customer Support Team you will be responsible for:
 

• You'll help Avro's customers on the phone, email and online chat with a wide variety of queries
• You'll work in small teams to find and deliver improvements to our tools and processes - driving improvements in efficiency and customer experience
• You'll be expected to take the initiative and rise to different challenges each day
• You'll learn vast amounts about the way the energy industry works, but also how a modern, innovative company engages with its customers
• You'll work in a fast paced, target focused environment constantly striving to ensure we're providing the best customer service
• You'll resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

Our Customer Support Specialists drive Avro's long term success. We're looking for people willing to invest into the role and the team with the opportunity to progress into further roles in the future.

Requirements

At Avro we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we'd love for you to send us an application

• You relish the idea of self learning and personal development

• You care deeply about how companies treat their customers
• You have excellent communication and writing skills
• You're comfortable with numbers and learning new technology
• You're reliable, energetic and able to prioritise effectively
• You're passionate, resourceful and imaginative
• You're comfortable with rolling up sleeves to get a job done we're a scale-up company, so sometimes we have to play more roles than we would in a larger corporate
• You're comfortable working effectively stakeholders across the business and with third-party agencies
• Your're friendly and personable able to work well within a team and create a positive working environment for own team

Benefits

Benefits
• Salary - £20,000 - £22,500
• No Weekends
• Overtime Available at Additional Rate
• Holiday - 20 days plus bank holidays
• Pension Plan
• Regular social and team building events!

The hours of work are Monday to Thursday, 9am-5.30pm and Friday 9am-4.30pm

Required Knowledge, Skills, and Abilities

You care deeply about how companies treat their customers You have excellent communication and writing skills You're comfortable with numbers and learning new technology You're reliable, energetic and able to prioritise effectively You're passionate, resourceful and imaginative