Job Description

Our leading FM compnay are seeking a professional and motivated Administrator to join the compliance team Working as part of a team, you will provide administrative support to the compliance and contractor team by logging and checking new maintenance contractors, checking compliance and managing out of hours processes for the out of hours team

• Immediate start available
• Leading company
• Progression and development
• Excellent range of company benefits and training
• Excellent working environment

Duties include:

• Check and monitor the team shared email in-box
• Process new requests and compliance requirements
• Ensure all new cases are processed in a timely manor within process
• Update internal management information reports (including use of excel)
• Conduct customer calls to obtain contractor performance feedback
• Liaise with the out of hours team with regards to queries or investigations
• Review out of hours requests and tickets to ensure SLA's were met
• Booking in Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendance
• Running reports on CAFM systems
• Managing daily jeopardy reports to avoid KPI deductions
• Understand, identify and apply the Service Level Agreement (SLA) for each work order and set expectation with customer.
• General administration

Required Knowledge, Skills, and Abilities

Proven administration experience Experience within a relevant industry e.g. Property Repairs, Facilities management or general building maintenance Able to manage a work pipeline and work under pressure where required Competent IT skills including basic use of Excel Experience in managing a workload via Planon or Maximo CAFM system would be desirable. Experience of using COUPA system would be desirable. Keen to learn and develop new skills Immediate to start or short notice