Job Description

We are looking for someone who thrives in fast paced and pressured environment, there will be variety of tasks to complete on a daily basis, previous experience or background in medical company would be a plus but is not necessary.

Role Responsibilities:

• Receive & process all hospital orders
• Follow procedures related to the receiving, checking and creation of the sales orders/invoices
• Handle customer complaints and perform investigations and organising return shipments
• Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
• Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing
• Follow up on pricing discrepancies with Tender department/division manager/sales manager.
• Issuance of required credit notes for returns and complaints within the official procedural deadlines
• Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency
• Follow up on back-orders and substitution.
• Master Data Maintenance (customer, materials)
• Actively participate in any required product tracking research when required
• PER (Product Event Reporting) processing and follow up in collaboration with Sales Representatives.
• Support quality and sales department in FSCA (Field Safety Corrective Action) implementation
• Meet all rules listed in the company Code of Business Conduct, the Health Care Professionals and the Stand & Deliver Policies

Required Knowledge, Skills, and Abilities

Experience with processing orders, inventory management, invoices, complaints, returns Expertise knowledge of SAP is a plus Strong experience in Customer Service and Administration, experience in medical device sector is a plus Knowledge of Microsoft Office Team player Customer and service oriented Good organisation ability Good communication skills for internal and external contacts Positive reaction to working in a "deadline" environment, stress resistant Educated to A-level standard, with excellent written and verbal communication skills