Job Description

Main activities:

• Maintain existing customer relationships with regards to the processing of customer orders, forms, quotes
• Respond to a wide range of customer queries promptly, providing solutions where possible or escalating to Operations Supervisor as required
• Ensure customer & supplier information is kept up to date on the WMS system
• Communicating with customers via a variety of channels, including phone, email in an appropriate, professional manner
• Liaising with relevant departments – internal/external
• Update internal WMS system with account changes and notes
• Cross-checking supplier activity against bookings
• Liaise with suppliers and internal departments for lead time updates for orders
• Notify management of any non-compliant issues as they arise
• May be required to perform other duties as assigned

Required Knowledge, Skills, and Abilities

Effective interpersonal communication skills using a range of media and devices. Ability to effectively engage with customers and to own the appropriate resolution of issue(s) Positive, self-motivated and able to respond effectively to working in a fast paced and dynamic environment Demonstrable to prioritise workload and problem solve. Good written and spoken English. Good telephone manner Accuracy and attention to detail MS Office Planning and good organisational skills Flexible, hands on approach