Job Description

This is a full-time role; it consists of a 40-hour working week, Monday to Friday, 8-hour shifts between the times of 8am-5pm. If successful, you will join our client on a temporary basis with a strong view to go into a permanent role.

Pay: £9.23 per hour

Responsibilities included:

• Booking in Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendance
• Allocating Corrective and Planned Maintenance works to subcontractors within the CAFM system
• Chasing subcontractors to ensure work orders are completed within SLA
• Raising purchase orders via Coupa for subcontractors
• Generating Planned Preventative Maintenance work orders on CAFM system
• Monitoring dashboards on CAFM system to ensure we are adhering to all SLA’s
• Running reports on CAFM systems
• Managing daily jeopardy reports to avoid KPI deductions
• Escalate any concerns to Regional Managers
• Run periodic and ad-hoc reports from the Launchpad system
• Raise new works orders within the CAFM system
• Responding to queries via shared mailbox and telephone
• Monitor client portal to ensure jobs are dispatched efficiently
• Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
• Monitoring social media accounts for contract
• Ensure compliance with statutory and company procedures, across all functions.
• Understand, identify and apply the Service Level Agreement (SLA) for each work order and set expectation with customer
• Contribute to reducing levels of customer complaints
• Analysis of job history/running reports to avoid duplication
• Ensuring all documents are up to date and compliant in line with our audit schedule
• Demonstrate good time management skills, working to deadlines and adhering to set procedures.

Required Knowledge, Skills, and Abilities