Job Description

The ideal candidate will have experience in the fleet/ logistics industry and have a good level of vehicle knowledge!

Your Responsibilities:

• Support all customer requirements
• Support all supplier requirements
• Deal with all queries on the phone and via online
• See to the query process from start to finish
• Deal directly with clients keeping them updated on the progress of their order
• Maintaining and delivering a first class customer service experience at all times
• Representing the brand name in a positive and professional way at all times
• Have a close eye for detail in all that you do

You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:

Benefits:

• Salary of up to £21k
• Hours are 7/3 8/4 9/5 10/6
• On-site parking and cycle storage
• 28 days holiday
• Flexible benefits

Required Knowledge, Skills, and Abilities

Strong customer focus Knowledge/experience of vehicles/cars etc from a previous role Effective communication - both written and verbal. Passion for cars, bikes, mechanics Confidence and competence at making external calls and answering inbound calls Problem solving skills Ability to plan & organise IT Literacy Proven ability to work under pressure