Job Description

The role is starting ASAP temporary, However, depending on performance the role has a possibility of a permanent contract

• Supporting the Customer Service department with the administration of the sales and service processes whilst delivering A+ Service to internal and external customers. The role is office based at our UK facility in Coventry.

Responsibilities:

• Ensure all orders received by email are input onto the appropriate system quickly and accurately
• Respond in a timely fashion to customer enquiries or escalate to the Territory/Account Manager or Technical Support where required
• Update the Salesforce CRM system in-line with internal work flows and processes
• Manage communications with customers to acknowledge the sales / service orders
• Pro-actively manage the administration of the service process
• Manage the end-to-end "hire unit" process

Required Knowledge, Skills, and Abilities

Customer centric outlook - puts the customer first. Professional, friendly, confident and positive when dealing with customers and prospects X-functional working expertise Has enthusiasm and tenacity to strive for continuous improvement. Works with a positive, can-do attitude Resilient, proactive and positive in challenging situations Ability to build relationships both internally and externally Confident with the ability to act on own initiative, has strong judgement and decision-making ability Must have results driven method of working and a strong desire to complete and succeed at all tasks as well as taking personal ownership for outputs with a can-do attitude Excellent attention to detail combined with strong numerical and written skills Organised and efficient Track record of success in a similar role blending customer service, sales and administration duties (customer service / inside sales / sales through service / sales & service administration) Experience dealing with customers over the phone essential Proven ability to build strong relationships with excellent communication skills Good IT skills (outlook, word, excel)