Job Description

This could be the role for you.

This role is working for a successful and national organisation that are looking to expand their friendly team.

• Mon - Fri 08:00 AM - 17:00
• £19,000 - £22,000
• Parking on-site
• Friendly team
• Permanent
• Opportunity for the role to develop

Location: Garretts Green

Responsibilities:

This role is a dual role and your responsibilities will be to support with a variety of customer service and administration tasks and be pivotal in supporting senior management with the collating and analysis of data.

Customer Service related task

• Take inbound calls
• Processing customer orders
• Providing customers with pricing
• Invoice preparation and processing
• Monitoring of jobs
• Cross referencing cost codes
• Liaise with planners, customers, site supervisor's
• Adhering to SLA's

Excel related tasks

• Create, monitor and update a credit log
• Analysis of data, identifying root cause of issues and reporting of this
• Collating data for reports and analysis
• Performance monitoring

Required Knowledge, Skills, and Abilities

Excellent excel knowledge inclusive of; pivot tables, vlookups and formula's Exposure in a customer service environment Fantastic communication skills Process driven Hands on in your approach Meticulous attention to detail Proven ability to work in a fast paced environment