Job Description

We expect this role will progress to that of Account Manager within 1 year assuming the candidate meets the criteria
Duties will include
Answering inbound sales calls
Processing customer orders
Information on stock availability
Information on delivery times
Chasing customers' orders through the warehouses
Informing customers of delayed deliveries
Informing customers of failed orders and completing these
Communication customer information to the Account Manager
Helping on out bound calls through holiday periods
Helping customers with product information
Arranging returns of stock from customers
Good keyboard skills
Able to use MS Excel & Word to a good level
Office based
Monday to Friday 8.30 to 17.30 with half hour lunch
Saturday 8.30 to 12.30 1 in 3 maximum

Salary will range £20K - £22K based on experience
Bonus - subject to approval £200 per month.

Required Knowledge, Skills, and Abilities

Customer focussed - polite, understanding, empathetic Good communication skills verbally and written Confident and outgoing on the phone Able to thrive on pressure without turning it into stress, Complete all work before leaving for the day, To be pro-active, looking to stay ahead of the results A team member who helps and contributes and fits in with the other members to help achieve our targets