Job Description

Job Duties:

• Working within a team to provide administrative & customer service support to both internal & external customers.
• Communicate effectively in a professional manner with customers to ensure their quotations and traffic requirements are fulfilled in line with their booking instructions.
• Maintain & achieve agreed customer service levels, providing feedback to sales functions & your line manager where required
• Dealing with customers via telephone & email to book deliveries & keeping them up to date with progress
• Dealing with queries from customers, rectifying & keeping both the customer & management team fully up to date on progress
• Preparing correct documention to the warehouse-haulage-distribution and shipping department for loading/off loading cargo to vehicles in a timely manner
• Assisting the accounts Dept with data input for invoicing when required
• In conjunction with others, plan collection or deliveries to meet the customers or their customers needs or requirements to the best effective use of all resources, in a timely and efficient manner.
• Spot quotations via telephone & email - ensuring quotes, jobs & costings are entered correctly & in a timely manner onto the system.
• Creating customer KPI reports, feedback & suggesting changes where required.
• Maintain awareness of and follow transport (and H.M. Customs) regulations where relevant to conform to all statutory requirements
• Collating of POD's checking, filing & sending to customers if required

Required Knowledge, Skills, and Abilities

Must be Computer literate Positive & proactive attitude General geographical knowledge Interested in Transport & Warehousing Attention to detail Excellent time keeper Good communication skills Literacy and Numeracy Excellent customer service skills Conscientious Interpersonal Skills Hours are 9am till 5pm Monday to Friday