Job Description

As the Administration Assistant, you will be responsible for handling incoming telephone enquiries from patients, ensuring that all calls are dealt with in a polite and professional manner.

This role would suit an individual who has worked within a hospital or GP surgery, administrator position or from a call centre background. You will be used to handling a high volume of inbound calls.

THE ROLE:

• Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner
• Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets
• Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy
• To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods
• To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary
• To outcome all patients' attendances, ensuring that all patients have either been re-appointed, discharged, suspended, DNA's or added to the waiting list in accordance with agreed procedure

Required Knowledge, Skills, and Abilities

At least 1 years' experience within an administrative position is essential A background within the NHS or similar would be highly desirable Excellent communication skills with a professional approach Strong listening skills with the ability to be empathetic to a wide range of callers Able to multi-task