Job Description

This role is ongoing and will need to start quite quickly. Office hours are between 7.00am - 7.00pm. The working week is 36.25 hours between these hours. Flexibility with hours and overtime is required.

Purpose and Scope of Job Responsibilities: To provide exceptional customer service via telephone and email regarding orders, pricing, delivery and other ad hoc customer requests. To provide robust administrative support through the data processing of customer orders including filing and scanning of orders.

Principle Accountabilities:

·     Ensure that all incoming customer calls are handled efficiently and with complete customer satisfaction

·     Log all queries which require further intervention accurately on CRM

·     Advise customers on pricing and delivery changes

·     Inputting customer orders on CRM and associated systems to ensure all information is correct and up to date

·     Ensure all orders are accurately completed and either filed / scanned accurately or entered on the CRM

·     Management of customer accounts on SAP in conjunction with Accounts department

·     Follow up verbal confirmations of pricing and delivery schedules with accurate written confirmation

·     Maintain regular contact with customers to ascertain satisfaction levels and where necessary effect changes to improve engagement and satisfaction levels

·     Maintain contact with Group HQ and operations to ensure consistent improvement on order delivery schedules

Ad hoc projects and tasks in support of the wider Customer Service and Business development teams

Required Knowledge, Skills, and Abilities

 Strong, clear, concise and confident telephone manner ·          High attention to detail ·          Able to prioritise tasks and work confidently under pressure ·          The ability to work in a fast paced environment and manage a diverse workload ·          Strong written and verbal communications skills ·          Good IT skills; Microsoft Office suite and ideally SAP ·          Will undertake any necessary internal and external training required to fulfil the role