Job Description

As a Customer Advisor, your main responsibilities will be:
* Dealing with enquiries with a welcoming approach of all inbound and outbound calls
* Articulating responses to prospects who are considering a course
* Have up to date knowledge of what courses are available as well as supporting other services such as Student Services
* Responsible to achieve individual targets for the key steps within the customer journey
* Effective communication and engagement through telephone, instant messaging, social media and email
* Deliver highest level of customer service and tailor approaches to the individual needs
* Ensure all information is logged accordingly and accurate
* Attend prospects events to build product knowledge
* Carry out administrative tasks related to the role which includes creation and maintenance of call records, updating customer records, adding customer notes to record and logging and following up emails

 

Required Knowledge, Skills, and Abilities

* Previous customer service/call centre experience * Professional * Adaptable * Strong administration skills * Good organisational skills * Good customer service skills * Flexible * Ability to work under pressure * IT literate * Team player as well as able to work independently