Job Description

The ideal candidate will have a track record in customer service, administration, have proven organisation skills and will be able to deal with difficult situations in a calm and professional manner.
The successful candidate will be part of a new team dedicated to service the clients of our New VIP subscription product, which provides priority expertise by phone, email and written advice.

Day-to-Day Responsibilities

▪ On-boarding

▪ Taking VIP overflow calls and ensuring they are called back by the relevant advisor as soon as they are free

▪ Dealing with requests for consultancy

▪ Advising clients on the benefits of written advice

▪ Liaising with the VIP advisors and consultants to ensure subscribers receive the highest level of service and all incoming calls and e-mails are dealt with

▪ Managing the VIP workflow

▪ Central contact point for delivery of My VIP Tax Team for clients and within the Croner Taxwise and Croner-i organisations

▪ Liaising with claims where a VIP subscriber wants to support with an insured case

▪ Advising clients on additional consultancy days and additional services

Required Knowledge, Skills, and Abilities

* Experience of working in a professional office environment * Polite and professional telephone manner * Competent IT/Keyboard skills * The ability to prioritise and effectively manage different duties * Hunger to learn and develop * Enthusiasm