Job Description

Key Responsibilities:

• Responding to helpdesk queries and ensuring CSC are logging work orders correctly in line with Priority School Contract
• Follow up the above queries and escalate as required to FM
• Liaise with contractors, health & Safety officers and the full FM teamincluding engineers
• Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
• Visiting sites when needed to carry out audits and produce reports for analysis by FM Manger
• Produce Client reporting documents, Newsletters and Communications to Team
• Manage the PO process from issue to payment of suppliers
• Prepare agendas and minutes for meetings
• Document operation processes specific to NEPS
• Work with finance resource to compile current costs and P&L reports
• Assist formatting or Word, Excel and PowerPoint documents
• Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
• Process timesheets for engineers highlighting excessive travel time, recording sickness, holidays and OOH working
• Support FM Manger in Day to day activities
• Manage PPMs using CAFM system to produce reports and escalate non-compliance to FM Manager
• Supervision of WIP for the contract portfolio ensuring that invoices are produced in a timely manner by QS/Finance team

Required Knowledge, Skills, and Abilities

Excellent attention to detail Ability to manage own time Ability to work alone as well as in a team Proficient with Windows 10 complimented with strong IT skills  Previous experience with working with Oracle and CAFM systems would be advantageous (Concept & FSI would be advantageous) Must be willing to complete an enhanced DBS check