Job Description

What you'll be doing...

· To process parking fines through all stages of the TMA 2004 progression tree efficiently, effectively and within contractual time-scales

· To assist in processing responses to first stage challenges received from the public in relation to Notices issued

· To prepare and despatch all VQ4 enquiries with DVLA and investigate unsuccessful requests

· To issue parking permits for Durham City and Durham County residents

· To maintain filing systems within the contract

· To maintain adequate levels of all controlled and uncontrolled stationery

· To process all bay suspensions and permit applications in accordance to the procedures set

· To provide management information / reports as and when necessary for the Operations Support Manager / Administration Supervisor

· To assist in reviewing and developing quality assurance systems and procedures in the service area

· To ensure quality manuals and records are maintained

· To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service

· To assist with ANPR congestion charge system and the processing of parking fines through the RUC Scheme Order 2002

What you'll get

• £9.02 Per hour
• 20 Days annual leave plus Public Holidays
• Perkbox employee reward scheme

Required Knowledge, Skills, and Abilities

Excellent written and verbal communication skills. Confident user of the full Microsoft Office suite including Excel. Great attention to detail and accuracy Good organisational skills as well a time management Hands on Confident and friendly telephone manner.