Job Description

The Department
The Accounts Receivable team is responsible for the chasing and recovery of all debt for a number of different debt streams (sales ledger, wholesale, external business, foreign). This includes timely and accurate allocation of all cash received and justification of any unallocated cash.
The Role
Receiving and processing paperwork in an accurate and timely manner
Data Entry to various systems
Respond to queries by retrieving information, and resolving where possible
Understand and apply key controls and work to department deadlines
Maintain good working relationships across all areas of the business
Ability to communicate effectively and provide a level of understanding to all customers that provides them with a clear and concise answer to any query
Ability to assess where necessary the need to escalate issues to Team Leader/Manager to ensure a satisfactory outcome to all
Ensure that the terms and conditions of each partner/customer account are being adhered to (including settlement terms, commissions etc)
Ensure timely escalation of all matters arising that may impact or compromise on day to day objectives
Work collaboratively with other members of Accounts Receivable taking ownership of all day to day key targets and objectives
Look for continuous improvement of processes by making recommendations or suggesting alternative solutions where a process is inefficient and does not support a required outcome.
Must Haves

• Show personal accountability, escalating issues and seeking guidance when required
• Good numerical and analytical skills with ability to investigate queries thoroughly and accurately
• Disciplined and process orientated with good attention to detail and an eye on quality of output
• Have an organised and structured manner with ability to prioritise and schedule workload in order to meet deadlines
• Effective communication skills (verbal & written) with a confident and articulate manner
• Good knowledge of excel
• Flexible and willing to support other team members

Behavioural Competencies

• Display a 'can do' attitude and a flexible approach to change
• Work independently as well as part of a team
• Ability to prioritise tasks and deal with changing deadlines
• You seek opportunities to take on extra responsibilities
• When appropriate you make suggestions to improve the service provided by the team
• You motivate others to provide good customer service
• You listen to others views and act accordingly
   

Required Knowledge, Skills, and Abilities