Job Description

Working Monday to Friday between the hours of 08:00am and 5:30pm (occasional cover to 7:00pm is required).

*The role is temporarily home-based due to Covid but will be office based when circumstances allow*

Your main responsibilities will include but not be limited to;

• To handle cases from initial instruction through to the referral for rehabilitation and to carry out the associated administration
• Manage your own caseload of files
• Dealing with inbound and outbound calls
• Liaising with customers
• Liaise with medical professionals
• Maintain good relationships with referring parties
• Strive to meet targets
• Comply with company policies and procedures

Required Knowledge, Skills, and Abilities

Have experience of working in a customer service environment Have the ability to build strong customer relationships Ideally be educated to a Degree Level Have excellent time management skills Be organised with good attention to detail Have excellent communication skills Have always have a positive attitude Be flexible when it comes to managing your caseload Work well as part of a team