Job Description

1. Processing new mortgage applications upon receipt from mortgage intermediaries and customers, updating them on outstanding documentation requirements
2. Outbound calling intermediaries and customers to chase outstanding information relating to the mortgage application
3. Inputting (data entry) paper based mortgage applications
4. Supporting inbound telephony during busy periods
5. Deliver a consistently brilliant customer service to facilitate a smooth customer experience and provide peer support to achieve team service targets.
6. Adopt the role of ambassador during every customer interaction, demonstrating a willingness to go the extra mile where necessary.
7. Support the wider department by demonstrating a flexible approach and by providing support in line with business demand.
8. Adhere to policies, procedures and practices ensuring that you fully comply with all legal, regulatory and codes of practice/conduct requirements and to escalate any issues identified in the appropriate manner.

Required Knowledge, Skills, and Abilities

• Mortgage or Financial Service experience is a definite plus for this role
• Have general administration and good communication skills