Job Description

We are looking for a passionate Customer Care Coordinator with a strong track record in delivering exceptional projects on time and on budget.

Role duties:

To support the Customer Service Manager in managing all customer related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively.

• Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately.
• Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel.
• Maintain the relevant Customer Service log/monitor.
• Provide administrative support for the Department, such as handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
• Liaise with Buying Department - order materials as and when required.
• Coordinate schedule of work for the maintenance team.
• Carry out post-completion courtesy calls to customers.
• Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
• Update weekly reports and distribute to relevant personnel.
• Carry out other appropriate ad hoc duties as and when required.

Required Knowledge, Skills, and Abilities

Educated to GCSE Standard (or equivalent) including English and Maths Have excellent communication and problem solving skills Good verbal and written and communication skills Ability to multi-task Good time management Good level of computer literacy, including Microsoft Office Excellent telephone manner Good negotiation skills