Job Description

The post holder will also need to work with their team and across HMRC / wider government to identify and implement ways to exploit new technology and customer insight to transform the way we do our work.

The post holder will be accountable for understanding the strategic risk landscape and working with operational colleagues to design and deliver a comprehensive programme of compliance activity across complex areas of the UK tax system including: Mid-sized business, Wealthy Individuals, Pensions, Trusts, Inheritance Tax, Public Bodies; and Charities.

The post holder will also be responsible for leading the operational delivery of our compliance function in respect of Incentives and Reliefs (including the Research and Development schemes and Venture Capital scheme), leading activity to increase compliance and robustly tackle non-compliance.

The post holder will have a passion for building inclusive teams, developing colleagues and leaders of the future, promoting an empowering culture that gives their teams’ space and authority to deliver and rewards innovation and initiative.

The post holder will be highly visible with key customer groups and stakeholders. They will work in partnership with colleagues in policy teams and those delivering change programmes to ensure changes are implemented successfully, taking full account of the impacts on customers and colleagues.

The post holder will be a member of the WMBC Senior Leadership Team, contributing to the corporate and collective leadership of the directorate.

The post holder will directly manage a team of 6 and wider leadership cross IG&R of up to c.300.

Key Responsibilities:

• Leading c.300 colleagues, primarily in the tax and operational delivery professions, empowering them to deliver clearly set objectives, communicating the strategic direction for their work and the wider role of HM Revenue & Customs with confidence and enthusiasm
• Developing actionable customer and agent insights, embedding them, into the design of WMBC’s programme of compliance activity
• Developing new insights to support cross- cutting risk programmes and to support business areas design effective projects and interventions
• Delivering an effective compliance operation to support growth and innovation within the UK economy in respect of incentives and reliefs e.g. Research & Development Reliefs, Venture Capital reliefs
• Developing and managing a programme of complex risks to intervene in the risk at the earliest opportunity, building upstream compliance into the way we work. Cross team working within WMBC and beyond to provide intelligence, analytical and data exploitation solutions to areas of risk identified by the business, enhancing and enabling Promote, Prevent, Respond activities
• To lead the use of upstream compliance approaches and digital nudges and prompts to encourage behavioral change in non-compliant customers
• Contributing to the leadership of the Directorate as a member of the WMBC Senior Leadership Team, working flexibly to respond to the demands and uncertainty of a rapidly changing organization and deputizing for the Director at HMRC case and issue governance boards

Key Interactions:

As part of WMBC, you will play an active role in representing the Directorate's identity and ways of working through corporate leadership as well as influencing across other parts of HMRC.

Key interactions include:

• The Director and Senior Leadership Team of Wealthy and Mid-sized Business Compliance (WMBC)
• Customer Compliance Group (CCG) SLT
• External Stakeholders and representative bodies
• HMRC policy teams, especially Business, Assets and International (BAI) and Customer Insight Design Directorate (CIDD)

Responsibilities

Applicants should be able to demonstrate their capability in the following areas:

• A proven track record of successfully leading large geographically disparate teams, improving business performance through effective business management and administration and continuous improvement, ideally in a compliance environment.
• An experienced people leader who prioritizes inclusion and development of teams, driving improvements in our colleague experience that are felt at all levels across large teams
• Experience of using insight and analytics to drive improvements in business performance
• Using a strategic understanding of tax risk across a wide range of customer segments to design and deliver an effective programme of compliance projects and interventions
• Evidence of seeking out opportunities for innovation and working with delivery partners to implement changes that deliver better outcomes for customers and colleagues
• Excellent leadership and influencing skills to engage confidently in a wide range of situations

Core Civil Service Behaviors

• Leadership
• Communication & Influencing
• Seeing the Big Picture
• Making Effective Decisions
• Delivering at Pace

Benefits

Whatever your role, we take your career and development seriously, and want to enable you to build a successful career with the Department and wider Civil Service.

It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you’ll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you’ll be entitled to a large range of benefits.

This includes:

• 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to 8 public holidays
• This will be complimented by one further day paid privilege entitlement to mark the Queen’s Birthday
• Competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire
• Flexible working patterns including part-time or time-term working and access to Flexible Working Schemes allowing you to vary your working day providing you work your total hours
• Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers
• Childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax-Free Childcare (TFC) scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents then use the funds to pay for registered childcare. Existing employees may be able to continue to claim childcare vouchers, so please check how the policy would work for you here
• Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
• Opportunity to use onsite facilities including fitness centres and staff canteens (where applicable)
• Occupational sick pay

Required Knowledge, Skills, and Abilities