Job Description

We believe that by investing in the future of our region, we are not only improving the quality of life for today’s residents and visitors but are also taking responsibility for future generations. Responsibility for the environment is central to this. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers.
Our core values which are essential to our success are:
Trusted - We do the right thing for our customers and stakeholders.
Collaborative - We forge strong relationships working together to make a positive impact.
Responsible - We keep our promises to our customers, communities and each other.
Progressive - We are always looking for new ways to improve and make life better.
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits which include: free car parking at the majority of our sites, company Sharesave Scheme, childcare support, and various health benefits.
Our People Administrator will support our People Team by providing a high-level People administrative service covering all aspects of the People function through the application of appropriate procedures and systems and the maintenance of personal files and relevant records.
You will provide advice and handle routine People problems/queries through the People Services Help Desk and recommend/implement solutions as appropriate, referring to the People Admin Manager as required.
Responsibilities as our People Administrator will include:
- Providing an effective People administrative service to our People Team
- Providing advice and handle routine People problems/queries through the People Services Help Desk and recommend/implement solutions as appropriate, referring to the People Admin Manager where appropriate
- Managing the onboarding process including the production of contracts, pre-employment screening checks, and arranging start dates
- Managing the recruitment process from reviewing job descriptions, posting job advertisements, helping line managers to arrange interviews, and the use of the recruitment platform
- Producing routine and standard correspondence for Pennon Group. e.g amendment to contracts, references, mortgage, and employment enquiries
- Responding to general enquiries from internal and external contacts promptly and in a courteous manner
- Daily upkeeping of the People computerised system (Oracle) including input of new employees and actions associated with transfers and changes
- Ensuring general administrative tasks are completed in an efficient and timely manner eg maintaining personal files, adhoc correspondence
- Helping organise and administer any organisational change projects or initiatives that require People support including updating Oracle
- Helping organise other ad hoc People related activities as required
- Adhering and promoting best practice and the positive image of the People Team

Required Knowledge, Skills, and Abilities

- 5 GCSE’s (or equivalent) at grade C or above including English Language - Proven administrative experience in a busy office environment (desirable) - Previous experience of providing administrative support to an HR/ People Team (desirable) - Computer literate and skilled in the use of MS Office including Word and Excel with good keyboard skills - Able to manage high workloads with ability to organise logically and methodically~ - Able to prioritise work load with conflicting priorities effectively - Able to work under pressure and still maintain a high level of accuracy and attention to detail - Excellent communications skills - Willing to use initiative but also able to use own judgement when issues need to be referred to another Team member - Confident when dealing with internal and external contacts at all levels - Able to maintain complete confidentiality at all times, complying with GDPR regulations