Job Description

We have successfully launched and recruited our first cohort of Customer Admin Hub Advisors and are continuing to seek talented individuals to join our team.  You will be responsibile for contributing to the accurate processing of associated administration of the programme, including handling personal, financial and other commercially confidential information.

Our ideal candidate will have the ability to deliver high levels of customer service, be  highly organised with a keen eye for accurate detail and be fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business.  You will also need to have experience of working in a Contact Centre or Data Processing environment

This Working Health Programme - Job Entry Targeted Support will address the barriers to gaining alternative employment with tailored support to enable individuals to achieve and sustain new employment.

We anticipate a large proportion of this job will be delivered whilst working from home, therefore an appropriate working environment is essential for the right candidate.

Key Responsibilities

• Process and maintain system records for all contracts we manage and complete the appropriate administration following contractual and company procedures.
• Deliver a high level of customer service at all customer contact points.
• Maintain accurate and up to date financial systems and information.
• Process contract claims, adhering stipulated guidelines
• Support and liaise with Operational teams to ensure quality of submissions and accuracy of data.
• Liaise directly with stakeholders to ensure anomalies are identified and resolved within appropriate and agreed timeframes in order to minimise financial impact.
• Uphold and comply with GDPR and confidentiality standards.

Required Knowledge, Skills, and Abilities

Highly organised in approach to work  Experience of delivering services to meet contractual and quality standards GCSE or equivalent in English and Math’s at Grade C or above A suitable home working environment Good geographical knowledge of the South West area of England (our contracts are located here)