Job Description

Job Responsibilities:

You will liaise between patients on site, medical staff, carers and governing bodies in a reception area of the medical unit.

switching on and checking all computers and communications equipment.

Acknowledge call details on the computer system as soon as they arrive.

Complete all documentation and maintain administrative systems

Input / Update patient call information on to the computer database at each appropriate stage of the call until completion.

When leaving the Reception area, ensure all identifiable information is out of sight and secure, ensuring that cupboards are locked and computer screens are 'locked'/ switched off (as appropriate).

Monitor stock levels of stationery and re-order it through agreed processes.

Act as a Chaperone if requested during consultations

Ensure that upon closure of the operational period premises are left secure and keys are returned / secured.

On commencement of shift and at the end of shift (if appropriate) report to the Team / Shift Manager who is responsible for day-to-day operations during the out-of-hours period.

Associated Benefits:
 

Working Hours:

8am-4pm or 4pm-11pm on either a Saturday and / or a Sunday

Required Knowledge, Skills, and Abilities

Previous experience of working in a customer focused environment such as in a reception area or front of house ideal. Ability to cope with distressing and emotional situations and gather information from people in these circumstances Ability to cope with unpredictable situations Ability to co-ordinate and prioritise workloads - able to multi-task as well as be self-disciplined and highly motivated Data input skills Ability to maintain accurate files Personal Attributes: Good listening, interpersonal and communication skills Flexible, reliable and adaptable team player Ability to deliver consistently high-quality operational standards Ability to maintain a positive attitude to work demands Ability to work Out of Hours & Flexible Shift Patterns