Job Description

Our growing and high performing client with a great benefits package and company culture, is looking for a Client Support Administrator to join them on a permanent basis and to work in their head office in Cheltenham (they are currently working remotely due to Covid-19 but will be hopefully be heading back to the office in the New Year).
Primarily telephone based, and working within a busy team, the Client Support Administrator will be responsible for communicating and disseminating financial information to international clients ensuring service level agreements are adhered to.
The role is heavily reliant on delivering very high levels of pro-active customer and client services, as well as recording information accurately and in a timely fashion. You will be working closely with various teams within the business with the end goal being the delivery of an outstanding solution and service to the client.
Speaking to a variety of international clients, you will be scheduling call backs, managing a busy calendar and liaising effectively in spoken and written format.
We are looking for articulate and professional client services candidates who have had some exposure to payroll and understand the end-to-end payroll process. This is an essential requirement for this role. You will have first class communication skills and strong attention to detail.
*Hooray is acting as an agency on behalf of the client for this position.
*Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.
*Do you know someone for this role? Please enquire about our referral scheme!
 

Required Knowledge, Skills, and Abilities

An understanding of systems and technology is important as is a good level of Excel. Our ideal candidate will come from a professional services background with some knowledge of Payroll and be looking for a career in a leading international business.