Job Description

We are looking for a candidate who can utilise their strong administration skills to support the sales team.

Reporting to the sales order processor manager, the Order Processor's role is to schedule and process customers' orders when required in a timely manner in line with the customers' required delivery dates.

Other duties will include checking processed orders to ensure accuracy of data input, batching of orders, running production labels, placing orders for ancillary/additional items.
Responsibilities of the Sales Order Processor:
o Check all orders received to ensure that they provide the information required to enable processing to take place.
o Contact customers, where necessary, with any queries relating to quotations. Seek written confirmation from customers if there are any changes to the original order/quotation. (Orders mean window, door and conservatory frames in, pvc-u and/or timber).
o Raise orders for all non-stock items e.g. special handles, gear, panels, glass, door kits etc., after completion of processing.
o Ensure all customer orders are scheduled in line with their requirements.
o Check that all the information required to facilitate scheduling is to hand, e.g. quantities, the correct number of pages and date required.
o Effectively schedule a controlled flow of orders through to production.
o Use the scheduler effectively to load the production area to give maximum efficiency.
o Collate work into batches using the orders then print all necessary documentation.
o On completion of the job, file all paperwork into jobs ready for invoicing.

Required Knowledge, Skills, and Abilities

o Accurate in data entry o Be a self-motivated team player o Observant with the ability to spot discrepancies o Have a large focus on organisation o Be able to work well under pressure o Be a good communicator o You will need an ability that enables customers to open up and talk through their needs o Able to understand technical requirements and process effectively and accurately o Have a keen eye for detail o Be highly organised o Be a team player o Be computer literate