Job Description

Responsibilities and duties

• Provide full administrative service to the team
• Processing mortgage applications to various mortgage providers
• Administering the cases from application to completion using online systems
• Creating Documents, updating and maintaining systems and databases, collation of data
• Answering telephone and email queries from clients
• Managing diaries of account managers
• To provide guidance and updates to clients, solicitors, estate agents and lenders. These situations can be highly emotional or of a sensitive nature which may require the use of excellent negotiating and empathetic skills to reach a satisfactory outcome
• To be responsible for building strong working relationships with clients, lenders
• To be responsible for maintaining our database ensuring the information is regularly checked and updated
• To provide monthly progress reports to the account managers
• To ensure that required documentation is received and processed in a timely manner
• To ensure that all documentation is maintained in a secure and confidential manner

Required Knowledge, Skills, and Abilities

Minimum GCSE grade 4 / C in Mathematics and English At least 1-year experience in mortgage administration (essential) CeMap qualified (desirable) Excellent IT skills, including Microsoft Office Initiative, attention to detail and a ‘can do’ attitude super organised and able to meet deadlines Reliable and trustworthy Excellent written and verbal communication