Job Description

ROLE:

• 6 month temporary role with a possibility of extension or potential to go permanent
• Working patterns Monday – Friday between 09:00 – 18:00.
• 35 hours a week

KEY RESPONSIBILITIES:

• Telephony, digital and administration based tasks to service customer queries - approximately 70% telephony and 30% administration
• Provide technical advice and guidance on your areas of expertise to both external customers and colleagues at all levels.
• Dealing with customer data ethically and in accordance with the FSA (Financial Services Authority) requirements.
• Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised.

WHAT’S IN IT FOR YOU?

• Paid training
• Great rates of pay
• Onsite parking
• Potential for extension or a permanent position
• The opportunity to work with some of the most influential and experienced managers in the banking industry

Required Knowledge, Skills, and Abilities

Excellent communication skills (both verbal and written) Excellent customer service and administrative skills Attention to detail is key Ability to embrace 'in the moment' coaching to develop your skills and knowledge Adaptable to change and willing to embrace new ideas