Job Description

Key tasks are as follows:

• Scheduling maintenance visits for contractors
• Dealing directly on the telephone with clients and tenants and diagnosing/ scheduling repair work on their behalf.
• Basic administration duties and contributing to the shared diary
• Using the repairs software and ensuring that each job is allocated and booked for fulfilment
• Provide a high level of customer service, and ensure data protection is adhered to at all time
• Completed relevant administrative duties contractors to create appropriate invoices
• Carry out feedback calls once scheduled repairs have been completed
• Understanding of diagnosis of repairs
• Organised with attention to detail, particularly with logging information onto the in house computer system.

• Post visit administration and other generic administrative duties
• Prioritising work for contractors, scheduling revisits, communicating effectively.

You will ideally have experience of managing diaries, co-ordinating, planning or scheduling. This role may also suit candidates with experience in the private lettings or property management and social housing industry.

Required Knowledge, Skills, and Abilities

Strong organisational skills Team player - friendly, proactive and enthusiastic Attention to detail - accuracy and efficiency Tenacity - ensuring what you do is right and right first time