Job Description

You’ll provide support and training to system users and have excellent communication skills, translating complex requirements into actions, whilst being able to multitask and adapt to fast-changing priorities.

You will take a methodical and pragmatic approach to analysing current usage patterns, and identifying and developing potential enhancements & provide architectural and technical inputs to systems ensuring the changes you make deliver efficiencies and drive productivity within the business. The IT Systems Manager ownership of the company's business systems which include G Suite, Salesforce, PeopleHR, Basecamp and the Group intranet site.

IT Systems Manager Role and Responsibilities

Main Activities:

 

• Deliver IT solutions that provide competitive advantage to support the growth of the business
• Pro-actively contribute to the continuous improvement of technology/business processes through identifying opportunities for improvement and implementing changes
• Conduct market research to outline new system solutions that will improve current and future business capability
• Participate in the formulation and development of the Company's ICT strategy
• Organise the purchase of hardware and software
• Provide support, advice and training to system users
• Document systems and workflows in a user-friendly way
• Maintain and develop relationships with external partners
• Develop excellent working relationships with all departments within the business
• Comply and uphold the company's policies and procedures, such as health and safety, IT, security, disaster recovery, email and anti-virus policies

Required Knowledge, Skills, and Abilities

Essential: Degree in a Business, Accounting, Computing, Mathematics discipline or years direct relevant experience Robust working knowledge and understanding of Business Systems and their application Excellent written and verbal communication skills Strong problem-solving skills The ability to turn around work efficiently and to a high standard with excellent attention to detail Adept at successfully managing a fluctuating workload and works well under pressure Desirable: Experience administering one or more of the following systems: G Suite by Google, Salesforce, PeopleHR, Basecamp Experience with managing complex multiple spreadsheets in Google Sheets and/or Excel Ability to author HTML