Job Description

Duties/Responsibilities:

1. Ability to deliver accurate service whilst maintaining a friendly and professional approach at all times
2. Supporting the Inquiry process, including the creation and updating of a Questionnaire collating relevant data.
3. To receive and accurately input all orders/service requests for all specified sites
4. Raise purchase orders in SAP and ensure correct procedures of recharging is adhered to.
5. To take accurate information from customers regarding complaints and enter onto system.
6. To ensure that customer queries are progressed to a satisfactory conclusion, liaising with the appropriate departments.
7. Initiate pricing enquiries to ensure prompt response to customer requests, and support customers with necessary documentation to secure service
8. Providing relevant paperwork as necessary through normal processing, or on customer request.
9. Facilitating site acceptance and production slot scheduling with all necessary sites, and updating where changes occur, including load lists.
10. Applying and maintaining rebates.
11. Coordinate compliance requirements within necessary deadlines, such as site surveys
12. Supporting with the triaging of emails.
13. Producing department reports to ensure quality controls are in place and SLA's and KPI's are adhered to.
14. To provide absence cover of team members during sickness etc.
15. To ensure that general administration is accurately completed or issued on a timely basis.
16. To maintain and update the SAP data base on a regular basis. Adhering to the housekeeping procedure. This includes archiving old data, redundant customers and deleting orders that have not been used.

Required Knowledge, Skills, and Abilities

Other Essential Skills: Good working knowledge of Excel, including data analysis and formatting Planning & Organising Result Orientate Team Player Customer Satisfaction Microsoft office Desirable Skills: SAP Experience