Job Description

IMMEDIATE START

As the Warranty Administrator, you will be the first point of contact for any queries or issues from existing customers regarding their products. You will be required to troubleshoot issues before escalating to a call-out where required.

If you are from a warranty administrator, helpdesk administrator, service desk, administrator, sales administrator background and you enjoy problem solving, then this role would be perfect for you!

THE ROLE:

• As the Warranty Administrator, you will be the first point of contact for any queries or issues from existing customer regarding their products
• Determining the reason for the call before applying the service visit avoidance procedures effectively
• Making a judgement on whether flexibility over out of warranty requests should be considered
• Ensure that parts are ordered and details are logged on the system
• Contacting the client to obtain further information if required
• Ensuring that all calls are logged and documented according to the company procedures

THE BENEFITS:

• £18,000
• Full training provided
• 30 days holiday
• Free on-site parking
• Other benefits

Required Knowledge, Skills, and Abilities

Previous experience of working as a warranty administrator, helpdesk administrator, service desk, administrator, sales administrator role is essential. Technical background would be advantageous however full product training will be provided. Ability to understand and retain product information. Excellent customer service skills. Resilient nature. Ability to work to your own initiative. Strong IT literacy.