Job Description

The Customer Service Manager role is to plan, co-ordinate and control the activities of the Customer Services team, to enhance customer experience by ensuring timely and effective communication channels and a developing a comprehensive knowledge of customer expectations.
Responsibilities
- Regularly updating the Manpack system, ensuring that data is up-to date and accurate
- Liaising with the customers on queries
- Liaising with depots regarding arrival times
- Providing daily reports to the Transport Department
- Providing daily reports to the Customer
- Contacting customers/suppliers for any outstanding paperwork
- Prepare manifests/paperwork for deliveries the following day
- Answering queries via email/phonecalls
- Preparing CDR Reports

Required Knowledge, Skills, and Abilities

- Good understanding of the logistics environment  - Flexible approach to work/training - Ability to work without direct supervision - Attention to detail/accuracy - Good Communication and attention to detail - Excellent organisation and analytical skills - Ability to work on own initiative - Ability to work as part of a team