Manage, on a daily basis, the satisfaction of customer enquiries, provide accurate quotations and initial product offer and appropriate advice on the correct specification.
Invoicing
Booking transportation for products
Ensure the requisite information is available as part of the enquiry validation process to enable the enquiry to be processed through to quotation
Ensure correct use and application of the pricing guidelines for all products adhering to pricing rules applied to maintain product contribution levels and percentage margins where required
Provide effective support to the external sales team
Adhere at all times to the pre-booking and order management hand over guidelines and process
Carry out general administrative duties to include filing as required
Pass appropriate technical enquiries to technical services team
Process information and pass to the order management team for processing orders
As well as a competitive salary of circa £20k, the company offer a fantastic working environment with good benefits package, and career progression.
Required Knowledge, Skills, and Abilities
Experience of raising and managing quotes from start to finish within a manufacturing environment Excellent administration and order processing experience Stock management# Accounts payable Diary Management Professional telephone manner IT literate Organised, systematic and precise Ability to work under pressure Able to use own initiative Ability to multitask Flexible & positive